Telstra have warned that due to COVID-19 measures rolled out by the Philippines government, some customer service calls may go unanswered.

The telco made the announcement on Tuesday morning, a day after capital Manila was placed in lockdown in a bid to contain the virus.

“This will mean longer wait times for customers calling or messaging us,” Telstra said in a Facebook post.

“Our teams in Australia and India are online, but will be prioritising calls from our customers in most urgent need of help including Medical Priority Assist and high risk enquiries.”

Telstra has instead urged customers to use self-serve alternatives.

“Our stores remain open and we ask you to use, our Telstra 24×7 and My Telstra apps to self-serve instead,” they said.

“We know how frustrating this can be. We’re doing everything we can to improve the situation. Thanks for your patience.”


It’s unclear how many Telstra call centres are in the Philippines.