VIC Ticket Inspectors Accused Of 'Intimidating' Commuters
Ticket Inspectors in Melbourne face accusations of 'heavy-handed and unwarranted treatment' of commuters on our trams and trains.
Reports say there has been a 16 per cent increase in complaints made against authorised officers, the staff who patrol the network checking myki cards and monitoring commuter behaviour.
"Several complainants said they felt intimidated. More work needs to be done in this area to ensure AOs have adequate support and the right skills to interact with the community in an effective and fair way," Public Transport Ombudsman Treasure Jennings said.
Jennings told The Herald Sun that it was troubling that her office had received so many complaints about authorised officers, 282 in all, given they have been the subject of three previous investigations by the Victoria's Ombudsman, culminating in an announced overhaul of he fare enforcement regime by the Andrews government in May.
At the start of 2017, the $75 on the spot myki fines for evasion will be abolished and ticket inspectors will reportedly have the power to to issues warnings instead of automatic fines to show a bit of leniency to commuters out there who have made honest mistakes.