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Airline Shuts Abruptly Leaving Thousands Stranded

Wow Air has stopped flying, leaving thousands of passengers stranded.

In the early hours of Thursday morning the Icelandic airline said it had cancelled the day’s flights while completing an agreement with a group of investors over raising new funds.

But it later announced it has “ceased operation”, with all future flights cancelled.

The carrier connected Europe and North America via Reykjavik, with UK flights serving London Gatwick, London Stansted and Edinburgh

“Wow Air has ceased operation. All Wow Air flights have been cancelled,” the airline said in a statement.

Passengers are being advised to check available flights with other airlines.

“Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances.” the airline added.

“Passengers may also be entitled to compensation from Wow Air, including in accordance with European regulation on Air Passenger Rights.

“In case of a bankruptcy, claims should be filed to the administrator/liquidator.”

The Civil Aviation Authority said travel firms with an Atol licence were responsible for making alternative arrangements to bring their customers home if they were currently overseas with a Wow Air booking.

The regulator said there were a number of options for passengers who booked flights via other methods, including requesting a refund through credit and debit card providers or making a claim with their travel insurance provider.

Rory Boland, editor of Which? Travel magazine, said: “Passengers will quite rightly be appalled that Wow Air was still selling tickets right up to the moment it collapsed knowing full well that any tickets sold would likely not be worth the paper they are printed on.”


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