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A New Scheme At Melbourne Supermarkets Is Changing Peoples

A Ringwood mum has revealed she was brought to tears after she saw the impact a new Autism Awareness program had on her son.

Emily Dive wrote a post on Coles’ Facebook on Tuesday, praising its Quiet Hour.

Coles’ Ringwood and Balwyn East stores introduced a range of measures including reducing the volume of the radio, register and scanner volumes, and dimming the lights, to make shopping easier for people with autism

In the post, Ms Dive said she left the Ringwood store in tears because the scene had made a huge difference to her son Lachlan.“Lachlan was provided with such a positive experience in an environment that is challenging,” Ms Dive said.

“Crawling under shelves, running out of the store, screaming, running, and yelling are our “norm” when we visits the supermarket.

“Today we walked side-by-side for the entire shopping trip, and the hardest challenge he faced was to make a decision about choosing Grain Waves or Tiny Teddys.

“Kudos to you Coles for your Quiet Hour today, and acknowledging your environment for people entering your store can be a sensory landmine for many to navigate.”

Coles Accessibility Sponsor Peter Sheehan said “Our stores teams at Ringwood and Balwyn East are enthusiastic about the trial and customers have provided wonderful feedback to them, and have also taken to social media to let us know what they think.’’

“It’s fantastic to hear that the small changes we made in store to help reduce noise and distractions have helped to make a difference to the shopping experience for our customers who find it challenging to shop in a heightened sensory environment.”

The scheme will continue to run in the two stores for the next 11 weeks.

The Coles Ringwood store is in Ringwood Square, corner of Maroondah Highway and New St. The Balwyn East store is at 342—344 Belmore Rd.

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